FAQ

DO YOU ALLOW REFUNDS/RETURNS?

All sales are final.
We do not offer refunds/exchanges, nor do we allow cancellations/returns. Our candles are made to order and customize by the customer. Candles will not be replaced or exchanged for this reason. T.K. London Collection reserves the right to refuse any returns at any time.

HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?

Our customer service team is available 24 hours a day, 7 days a week (excluding major holidays) and are ready to help. Please allow 24 hours to receive a response from our customer care team.

E-mail: info@tklondoncollection.com

ARE YOUR PRODUCTS NATURAL?

T.K. London Collection source only top-quality ingredients. We use soy wax, natural and pure essential oils and fragrances along with soy dye chips, and natural dried flowers.

CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?

Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.

WHEN WILL MY PACKAGE ARRIVE?

Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.

HOW DO I FIND OUT ABOUT UPCOMING LAUNCHES AND RESTOCKS?

Subscribe to our website for exclusive new items, upcoming sales, and more!

Follow on our official Instagram account https://instagram.com/t.k.londoncollection?igshid=7xsh1wyvv13o